Customer Service – iSkyah

JOB DESCRIPTION

CUSTOMER SERVICE REPRESENTATIVE

We are looking for world-class talent to join a crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

What you'll do as Customer Service Representative?

● Maintain a positive, empathetic, and professional attitude toward customers at all times

● Resolve customers’ concerns and answer customers’ questions to the best of your best ability

● Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

● Prepare product and customer reports by gathering data collected during customer interactions

● Provide feedback on the efficiency of the customer service process

● Manage a team of junior customer service representatives

● Ensure customer satisfaction and provide professional customer support Ultimately, we are looking for highly driven candidates who can develop and implement growth opportunities in existing and new markets

Qualifications

● High school diploma, general education degree, or equivalent

● Personable, attentive and assertive

● Strong interpersonal skills

● Strong verbal communicator

● Familiar with the software used to connect with customers and gather their information

● Knowledge of applicable products and markets

What we offer:

● An exciting and passionate working environment within a young and fast-growing company

● The opportunity to work with a high performing team

● A competitive salary package

● The ability to work from anywhere in the world (assuming a stable internet connection)

● The chance of being a fundamental part of the team and make a difference

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